This form allows any interested party (employees, customers, suppliers, local communities or others) to submit a complaint regarding social, environmental, ethical or governance impacts arising from our activities. All complaints are handled with the same diligence, regardless of the submission route chosen.
Before you begin, please choose how you wish to submit your complaint. This choice determines who will be able to know your identity while it is being handled.
I provide my details and authorise their use to handle and follow up on the complaint.I provide my details, but I request that my identity not be disclosed to the person or area concerned or to third parties without my consent. (My identity will be known only to the person responsible for managing the channel.)
Full name *
Fill in this field with an "X" if you have selected Route B.
Relationship with the company *
EmployeeCustomerSupplierLocal communityOther:
Are you submitting the complaint on behalf of another person or group?
NoYes
If so, please state whom you represent and in what capacity
Email *
Telephone (include the country code)
I do not wish to receive notifications about the status of the procedure.
Please categorise the nature of your complaint using the following options (A-G): *
A · Corruption, bribery or fraud: possible cases of corruption, bribery, fraud or other irregular practices.B · Conflicts of interest: actual or apparent situations in which a personal interest may influence professional decisions.C · Information security and data protection: incidents affecting personal data or confidential information.D · Human rights: possible violations of the human rights of any person or group.E · Working conditions: discrimination, harassment, health and safety, unfair treatment or other situations relating to working conditions.F · Significant and anomalous environmental impacts associated with our facilities and operations.G1 · Breach of the Code of Ethics or internal policies: conduct contrary to R4S's Code of Ethics or policies that does not fall under the previous categories.G2 · Disputes arising from contractual relationships: situations with customers, suppliers or partners in which one party considers that its rights or interests have been infringed (purely commercial claims are excluded).G3 · Other impacts arising from R4S's activities: any other situation not covered by the previous categories.
Location / site / country where the events took place *
Approximate date or period of the events *
Person, area or department concerned (if known)
Please describe what happened as specifically as possible: what happened, when, who was involved and what impact it has had. *
Have you already raised this matter with the company?
If so, how did you do it and what response did you receive?
What resolution or remedy are you seeking?
(Optional)
You may attach documents, emails, photographs or other materials supporting your complaint. Accepted formats: PDF, JPG, PNG, DOCX, XLSX. Maximum size per file: 8 MB.
Notice for the confidential route: files may contain data that could identify you.
R4S does not tolerate retaliation of any kind against anyone who submits a complaint in good faith, even if it ultimately proves unfounded.
I declare that the information provided is true to the best of my knowledge and that I am submitting this complaint in good faith. *
I have read and accept the privacy policy. *
